In November 2019, Kylie.ai was acquired by Directly, a leader in intelligent automation, helping enterprises automate customer support in digital messaging channels. Companies like Airbnb, Microsoft, and Samsung use Directlyâs expert intelligence platform to analyze their contact center interactions and strategically answer, automate, and prevent customer issues. The platform easily integrates with leading messaging solutions, virtual agents, machine learning platforms, and CRM applications.
We couldnât be more excited to join the Directly team and merge our technology to help deliver the future of customer engagement and support. Together, the possibilities are truly endless.
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